jaea9 Terms and Conditions

1. Introduction and Acceptance

Welcome to the jaea9 platform. These terms and conditions ("Terms") form a legal agreement between jaea9 ("we", "our", "platform") and you ("user", "member"). By using the jaea9 website, mobile version or any related service, you are considered to have fully agreed to these terms.

If you disagree with any condition stated in these terms, please stop using the jaea9 platform. Creating an account or using any service on the platform is considered full acceptance of these terms.

These terms apply to users in Bangladesh. jaea9 is an online entertainment and betting platform built specifically for the Bangladeshi market, operated in a safe and transparent manner.

2. Account Registration

2.1 Registration Requirements

To create an account on jaea9, you must provide accurate and complete information. We reserve the right to immediately close any account where false or misleading information has been provided.

• Each person is permitted to create only one account.
• The name, mobile number and payment details provided at registration must be truthful.
• Keeping the account password confidential is entirely the user's responsibility.
• Transferring or selling an account to a third party is prohibited.

2.2 Identity Verification (KYC)

jaea9 follows a Know Your Customer (KYC) policy. We may request identity verification documents for withdrawals above a certain amount or when suspicious activity is detected. A copy of a National ID (NID) or passport may be required.

We reserve the right to temporarily suspend an account if verification documents are not provided within the specified time.

3. Eligibility and Age Requirement

The jaea9 platform is for adults only. You may not use this platform if you do not meet the following conditions:

• Age: You must be at least 21 years old. 21+ For those aged 21 and above only.
• Location: You must reside in a region where the use of online gaming services is legally permitted or not prohibited.
• Mental capacity: You must be of sound mind and capable of making your own decisions.
• Self-exclusion: You must not have previously applied for voluntary self-exclusion.

4. Deposits and Withdrawals

4.1 Deposit Rules

The following payment methods are accepted for depositing funds on jaea9: bKash, Nagad, Rocket and Upay. The minimum deposit amount for any method is ৳100.

• Deposit transactions are generally processed instantly.
• You must use a payment account registered in your own name.
• Depositing funds through a third party is prohibited.
• jaea9 does not charge any transaction fee, however your payment provider may charge a fee.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Approved withdrawal requests are generally processed within 1 hour.

• Withdrawals can only be made to the same method used for the original deposit.
• We reserve the right to hold large withdrawal amounts until identity verification is completed.
• Withdrawals may be suspended and investigated in cases of suspicious activity.
• Wagering requirements must be met before withdrawing bonus winnings.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members on jaea9 will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15 times (bonus amount × 15).

• There is a set time limit to claim the bonus — expired bonuses will be cancelled.
• Each player may receive the welcome bonus only once.
• Withdrawal is not possible until the wagering requirement for the bonus has been met.
• If bonus claims are attempted from multiple accounts, all accounts will be closed.

5.2 Ongoing Promotions and VIP Program

jaea9 offers three VIP tiers: Bronze — weekly cashback up to 0.5%, Silver — up to 1.0% and Gold — up to 1.5%. You can advance to a higher tier through regular gameplay.

The terms of promotional offers apply separately. Each offer may have specific conditions and these are subject to change.

6. Gameplay and Fair Play

jaea9 is committed to ensuring a safe and fair gaming environment. Our platform uses SSL encryption and fair play technology.

• All game outcomes are determined by a Random Number Generator (RNG).
• It is not possible to manipulate or strategically influence game results.
• Running multiple sessions in the same game through different devices or connections is prohibited.
• In the event of a technical error affecting any transaction or bet, jaea9 reserves the right to make the final decision.
• The rules of game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) also apply.

For any technical issue or game disruption, please contact our 24/7 live support. We will always conduct an investigation to protect the interests of the user.

7. Prohibited Activities

The following activities are strictly prohibited on the jaea9 platform and if detected, the account will be immediately closed:

• Conducting fraud, deception or any form of illegal activity.
• Money laundering or suspicious financial transactions.
• Creating multiple accounts to claim bonus benefits.
• Playing games through bots, automated software or artificial intelligence.
• Attempting to hack or intrude into the platform's software.
• Operating an account using another user's information.
• Exploiting technical errors to gain an unfair advantage.
• Colluding with other players to influence game outcomes.

8. Privacy and Data Protection

jaea9 is committed to protecting users' personal information. Our full privacy policy is available on the Privacy Policy page.

• Your personal information is protected through SSL encryption.
• Your information is not sold or transferred to third parties.
• Limited information may be used for identity verification and financial security purposes.
• Please see the privacy policy for more details about our cookie policy.

You may request the deletion of your personal information at any time, however your account will be closed in that case and a minimum amount of information may be retained as required by law.

9. Responsible Gaming

jaea9 believes that gaming is for entertainment only. We consider responsible gaming to be a core principle. To help prevent problem gaming, we provide the following tools:

• Deposit limits: The ability to set daily, weekly or monthly deposit limits.
• Session limits: The ability to restrict the duration of a continuous gaming session.
• Break facility: The ability to temporarily close your account for a set period.
• Self-exclusion: The ability to permanently close your account.

Gaming is never a solution to financial problems. If you find it difficult to control your gaming, please contact our 24/7 support team or visit the Responsible Gaming page.

10. Limitation of Liability

The jaea9 platform is provided on an "as-is" basis. jaea9 accepts no liability in the following situations:

• Loss of a game due to internet disconnection or network issues.
• Unauthorised access to an account due to the user's own negligence.
• Problems arising from the failure of a third-party service provider.
• Service interruption due to legal obligations or government directives.
• Service disruption due to natural disasters or unforeseen circumstances.

jaea9 always strives to ensure uninterrupted platform operation, but temporary disruptions may occur during technical maintenance or unforeseen circumstances. In such situations, we will restore service as quickly as possible.

11. Suspension and Termination

11.1 Account Closure by jaea9

We reserve the right to suspend or permanently close an account without notice in the following circumstances:

• Breach of any clause in these terms.
• Suspicion of fraud or illegal activity.
• Creating an account with false information.
• Extended inactivity (no login for more than 12 months).

11.2 Account Closure by the User

You may request the closure of your account at any time by contacting the support team. All withdrawable balance must be withdrawn before the account is closed.

12. Changes to Terms

jaea9 reserves the right to update these terms and conditions at any time. For significant changes, we will endeavour to notify users in advance.

• The date the revised terms and conditions take effect will be stated on this page.
• Continuing to use the platform after any changes will be considered as acceptance of the new terms and conditions.
• For significant changes, you may be notified via email or in-app notification.

It is your responsibility to review this page regularly. Contact our support team at any time to learn about the latest terms and conditions.

13. Contact

If you have any questions or complaints about these terms and conditions, please contact us. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.

• Live Chat: 24/7 Bengali support
• Email: [email protected]